Disclaimer
T&Cs
Hello and welcome to our website! embodiedpresencetraining.com, is owned and operated by the Trauma Healing Institute of Australia, a company registered with the Australian Securities and Investments Commission (ASIC), ABN, 99612581772. If you have any questions or need further information, please write to:
Trauma Healing Institute of Australia
PO Box 1075
Aspley QLD 4034This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations. The Trauma Healing Institute of Australia cares about making sure we both know where we stand. When you visit this website or purchase our services, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or to purchase from us.
All services advertised on this website are offered in compliance with Australian Consumer Law.
WEBSITE CONTENT
On this website you will find information about experiential methods of healing trauma and suggestions for ways to negotiate stressful events to minimise their impact. These methods are substantiated by decades of clinical practice by world-renowned experts in the field of trauma. However, these methods of healing trauma are still considered ‘experimental’ by mainstream mental health services because they lack a substantial body of empirical research behind them. Therefore, information on this website is provided solely for your information and is not a substitute for specialist advice or treatment tailored to your individual circumstances.
We take great care to ensure the content is accurate, but we take no responsibility for any mistakes that may occur. The information is not intended to be a comprehensive review of the subject(s) presented. We expect visitors to make independent enquiries. Please conduct your own research rather than consulting the information on our website exclusively. Visiting our website and reading its content does NOT form a professional relationship between us.
OUR SERVICE TERMSOur usual policy is not to refund payment for sessions if you change your mind. This is because of the administrative burden that processing refunds places on us. Time spent managing accounts is time spent away from helping clients, which is our business and livelihood. We reserve the discretion to waive our policy in certain exceptional circumstances, but if we do, an administrative fee may be charged.
Unless otherwise stated, all pre-paid sessions must be used within 12 months of the first session, or they will be forfeited.
Under exceptional circumstances, and by individual application only, we may agree to postpone services purchased as part of a prepaid package, allowing you to take them at a later time.
If you have entered into a payment plan with us as part of a package, you are obliged to meet all future payment dates and complete your package payment agreement in full and in accordance with your payment schedule.
TERMINATION OF OUR SERVICES
With respect to all psychotherapy and mentoring services, a client has the right to end mentoring or psychotherapy at any time without moral, legal or financial obligation beyond payment for sessions that have been completed, and for future sessions that have been specifically contracted for.
When you pay for session(s) in advance, you enter into a contractual agreement with us that you will complete those sessions. Sessions may be re-scheduled up to the expiry date of the package, but are not refundable.
If you decide between sessions to terminate our agreement, we request that you attend at least one additional session to present your reasons. Wanting to withdraw can sometimes be the result of misinterpretation, miscommunication and unconscious triggers, due to the painfulness of the material being addressed.
This termination session is not intended to be an opportunity to convince you to continue with us. Like any other session, it is your time and money to do and say what you want (within reason). Space will be held for you to express yourself and you will be encouraged to explore any feelings that are arising. We will ensure that you are offered the necessary support to transition, and we can often provide you with referrals to other service providers who may be more suited to your needs.
INTELLECTUAL PROPERTY
The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without our written consent, other than for the purpose of sharing the information on social media, in which case you must include a link back to this website.
JURISDICTION
These Terms and Conditions are subject to the governing law of Queensland, Australia.
DISPUTE RESOLUTION
1. If you experience any discomfort or distress:
a. Let me know in a session so that I can facilitate an appropriate repair for you in real time when we are ‘together’. Because we are sitting together in awareness, any interpersonal conflict that arises is an opportunity to return to our internal felt sense of safety, or to find one if you have been unable to connect to one in the past. Through bringing up your concerns in a session, you may discover that being supported by me can be a powerful experience that ‘corrects’ for the somatic memories held in your nervous system when you were let down, betrayed and not supported by others.
b. If you feel unable to bring your concerns to a session to be witnessed and supported by me, please send an email to: raquel@embodiedpresencetraining.com and request a telephone conversation with me as soon as possible.
2. Whichever course of action you decide to take, I will work with you so that you have a different outcome than the one your nervous system has been programmed to expect from persons in 'authority'/power figure roles. If you are triggered by anything I have said or done, I commit to helping you stay in therapy, but you are free to cancel your participation at any time.
3. You may feel that your grievance is a separate matter from your personal process/nervous system response – e.g., there may be things you wish to discuss that have arisen out of this Agreement. If either of us determines that a discussion on this basis is necessary, we agree that we shall communicate with the intention of making a genuine effort to seek a win/win solution and resolve any dispute by negotiation and discussion.
4. All information exchanged during this meeting or any subsequent dispute resolution process, shall be regarded as “without prejudice” communications for the purpose of settlement negotiations and shall be treated as confidential by the Parties and their representatives, unless otherwise required by law. However, evidence that is independently admissible or discoverable shall not be rendered inadmissible or non-discoverable by virtue of its use during the dispute resolution process.
MEDIATION
1. If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not both in Queensland, Australia.
2. The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of the Law Society of Queensland, Australia, or similar neutral authority.
3. We agree to share all the costs of mediation equally between us.
4. We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.